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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q48-Q53):

NEW QUESTION # 48
An IT support technician is assisting a user who is experiencing slow performance on their Windows 10 computer.
To help diagnose the issue, which tab in the Task Manager should the technician instruct the user to open to view the applications consuming the most system resources?

A. Services
B. Startup
C. Performance
D. Processes

Answer: D

Explanation:
Correct Answer. B. Processes The Processes tab in Task Manager provides a detailed list of running applications and background processes, along with their CPU, memory, disk, and network usage. This tab is ideal for identifying which applications are consuming significant system resources, which can help diagnose issues with slow performance.
Option A is incorrect because the Performance tab shows overall system resource usage statistics and not individual process information.
Option C is incorrect because the Services tab manages background services and does not display real- time resource consumption by each service.
Option D is incorrect because the Startup tab only shows programs that run at startup and their impact on boot time, not current resource usage.

NEW QUESTION # 49
You are a help desk technician at Healthy Eats. The company has 1000 employees in multiple locations. An end user calls you via telephone and states the following:
I am Jane Doe with the Accounting Department. I have forgotten my password, and I have a huge deadline approaching. I need you to reset my password as soon as possible so that payroll checks can be issued.
What should you do?

A. Request Jane Doe's call back number so thatyou can reset the password and call Jane Doe back to verify the reset was successful
B. Ask Jane Doe for their email address so that you can email them to verity identity.
C. Reset the password because Jane Doe has to process payroll immediately.
D. Call Jane Doe's manager using their company number to verity Jane Doe's needs and identity.

Answer: D

Explanation:
Before performing a privileged action like a password reset, you must verify the caller's identity. Calling Jane Doe's manager at a known company number ensures proper authentication.

NEW QUESTION # 50
While providing remote support, you encounter a problem that you suspect has been resolved in a recent technical forum thread but the thread contains multiple conflicting solutions.
What should you do to effectively use this information?

A. Analyze the responses to identify the most logical solution supported by technical reasoning
B. Evaluate the solutions based on upvotes or likes and choose the most popular one
C. Apply the easiest solution from the thread without reviewing others
D. Post a new question on the forum without reviewing the existing thread fully

Answer: A

Explanation:
Correct Answer. C. Analyze the responses to identify the most logical solution supported by technical reasoning Carefully analyzing each proposed solution and selecting one based on sound technical reasoning ensures that the most appropriate and effective fix is applied.
Option A is incorrect. Choosing the easiest solution without considering its applicability or effectiveness can lead to further issues.
Option B is incorrect. Popularity of a solution does not necessarily reflect its appropriateness or effectiveness for the specific situation.
Option D is incorrect. Posting a new question without fully utilizing existing information may delay finding a solution and clutter the forum with redundant threads.

NEW QUESTION # 51
Match each Windows tool from the list on the left to its appropriate usage scenario on the right.
Note: You will receive partial credit for each correct selection.

Answer:

Explanation:

NEW QUESTION # 52
A user reports that their laptop is not charging despite being plugged in. The IT support technician suspects an issue with the power adapter.
What characteristic of the laptop's power adapter should the technician check first to ensure it is compatible with the laptop?

A. Length of the power cable
B. Adapter color and shape
C. Brand of the power adapter
D. Voltage and amperage output

Answer: D

Explanation:
Correct Answer. A. Voltage and amperage output The voltage and amperage output of the power adapter are critical for ensuring compatibility with the laptop. If the voltage is too high or too low, or if the adapter does not supply adequate current, the laptop may not charge properly. This should be the first characteristic checked when troubleshooting charging issues.
Option B is incorrect because the color and shape of the adapter do not impact its functionality or compatibility with the laptop.
Option C is incorrect because while the length of the cable might affect convenience, it does not impact the adapter's ability to charge the laptop.
Option D is incorrect because although using an adapter from the same brand as the laptop can be a good practice, the actual voltage and amperage outputs are what determine compatibility.

NEW QUESTION # 53
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